Privacy Policy

Friendly Looks (“we/us/our”) is committed to protecting the privacy of users/customers. This privacy policy outlines our practices and procedures for the collection and usage of your data/information. This policy will inform you of the ways in which we collect, use and share your data/information.

Friendly Looks only collects the information that is necessary to run our business, such as providing you with services, completing your order, contacting you about the status of your orders, or regarding marketing or other services deemed important by us to be provided in conjunction with the services.

In this privacy policy, the term “sensitive personal data” or “information” is defined as per the Information Technology Act 2000 (IT Act) and the Information Technology (Reasonable security practices and procedures and sensitive personal information) Rules 2011. Please be aware that the term Personal Information is used in this policy to include Sensitive Personal Data and Information when appropriate or mandated by the IT Act and SPDI Rules.

Your credit card number is not stored by us.
Your name and personal information will never be rented or sold.
Cookies are used to identify you as a returning visitor to our website and track the traffic patterns. These data are completely anonymous.
This information is used to enhance the functionality and user-friendliness of our website.

Collection of Personal Information:

When you give us personal information, we collect it. If you register on our website or purchase a product, we will collect information such as your name, email address, mailing address and phone number. We will collect your email if you subscribe to a newsletter. We may also collect personal information from you if you use our special services. Your personal information is used for internal purposes, such as dealing out your order or keeping you informed about it. We reserve the rights to collect anonymous demographic information and general demographic data that do not identify you personally. These data are not linked to your personal information, and therefore cannot be used to identify you. We also collect your billing and shipping addresses.

You represent and warrant that all personal information provided by you is accurate and up-to-date, and that you have the necessary permissions, consents and rights to do so.

Use and Processing Personal Data:

We may use the personal information we collect for various purposes related to our business, including:

We can customize our services for you.
Analyses customer/user trends to improve our services
For legitimate business purposes
Customer service and related activities include handling requests, complaints and enquiries,
We will respond to all your questions and provide you with information about our products and services.
You will receive important information about our products and services, as well as notifications of new products or services.
To respond to legal process, and to provide information to law enforcement or as allowed by law.
For any other purpose connected with business operations

Disclosures of Personal Data:

We will never rent, sell or share any of your personal information collected without your consent with another company. Your personal information may be used for our marketing purposes. We reserve the rights to disclose your personal information to third parties who make a legally-compliant request. We will not share your name, phone number, your address, or any other personal information with a third party unless you assent. In the event that we must comply with a law, statutory requirement or legal process in order to protect our customers, we may be required to disclose information.

As part of reorganization, or the sale of our assets or business to a third party, we may disclose or transfer personal information about you to a third party. This third party has the right to continue using the personal information that you have provided to us. Your personal information may be shared with our group companies and affiliates, as well as third parties. This will only be done for the reasons outlined in this privacy statement.

Why COOKIES are important: We store certain type’s information using cookies and other technologies, such as clear gifs and pixel tags, each time you access a page on our site. Cookies allow this website to identify the information that you consented to provide to this site and assist us in determining which portions of this site are best suited to your professional needs. Cookies may be used to deliver advertising banners. We may serve these banners ourselves or through a third-party on our behalf. These cookies do not contain personal information.

You can opt-out of setting cookies for websites on the users’ web browsers. Most likely, if you haven’t changed the settings on your computer, your browser accepts cookies. You may not be capable fully enjoy the features of a website if you reject cookies. You can delete or disable your browser cookies. This may have a significant impact on your experience and make certain parts of our site inaccessible or non-functional. We recommend you leave them on.

You can opt-out of the setting of website cookies in users’ web browsers. Most likely, if you haven’t changed the settings on your computer, your browser accepts cookies. You may not be capable fully enjoy the features of a website if you reject cookies. You can delete or disable your browser cookies. This may have a significant impact on your experience and make certain parts of our site inaccessible or non-functional. We recommend you leave them on.

Information Provider’s Rights:

You have the right to withdraw your consent for SPDI provided at any time by sending an e-mail to us at info@friendlylooks.com, in accordance with the terms of this privacy policy. Please note, however, that the withdrawal of consent is not retrospective and will be applied prospectively. If you fail to provide information or consent in order to use SPDI, or later withdraw consent from the SPDI collected, we will be entitled discontinue services.

You may write to us at info@friendlylooks.com to access, review, modify or correct your SPDI or withdraw your consent to provide SPDI. We are not responsible for the validity of the SPDI you provide.

You acknowledge and agree that certain data or other information cannot be corrected, or may not be altered as required by any law or law enforcement request. The rights outlined above will not apply to data or information that falls under this category.

Security Practices and Procedures:

We take reasonable measures to protect and safeguard your SPDI. We may enter into an agreement with third parties to store or process your data or information (in India or abroad). We may require third parties (in or outside of India) to adhere to reasonable security standards in order to protect your data or information. We will not be responsible for any damage, loss or misuse of data or information if the cause is a Force Majeure event. A “Force Majeure Event”, is any event beyond our control, including, but not limited to, sabotage and acts of God. It also includes civil unrest, industrial actions, strikes, riots and insurrections.

Requests for the Deletion of Personal Data:

Users may request the deletion of their personal data by contacting Friendly Looks Customer Support via email at info@friendlylooks.com or through the Contact Us section on our website. Users must provide enough information to verify that they are the account owner and their identity in order to process these requests. This includes a registered email address, phone number or order details. In certain cases, documents proving your identity may be required. After successful verification, all personal data is deleted within a reasonable period of time.

Please be aware that certain information can be retained for purposes such as compliance, fraud prevention or dispute resolution. The deletion requests do not include anonymized data or non-identifiable information. By submitting a request for deletion, users acknowledge certain services may not be available after the deletion.

FriendlyLooks will not be held responsible for any limitations or loss in access that results.

Grievance Redressal:

Please send any discrepancies or grievances regarding the processing of SPDI to the gmail address below.

Email: info@friendlylooks.com